Customer Success Manager

Tractor Zoom

Urbandale, IA, USA

Full time


Aug 20

This job is no longer accepting applications.

We’re Looking for an ‘A’ Player

As a Customer Success Manager, you will be accountable for onboarding and servicing customers with our Iron Comps suite ( You will work closely with our sales leadership and other Customer Success Representatives to support Tractor Zoom.


  • Implementation of new projects and designing an onboarding process to execute successful change management with new clients
  • Become a functional expert in Iron Comps and communicate value to customers
  • Gain and document a full understanding of customers’ machinery valuation needs
  • Consult customers as they integrate Iron Comps into their internal processes
  • Interpret usage reports to analyze customer engagement and develop follow-up actions


  • Maintain consistent and consultative interactions with Iron Comps customers to understand each customer’s needs
  • Customer relationship and retention activities including phone calls, emails and onsite meetings
  • Account maintenance work in Salesforce to track and understand customer health (usage, successes and challenges)
  • Reduce customer churn by building long term loyalty and trust
  • Document and maintain all customer interaction in Salesforce
  • Manage and negotiate renewal agreements with current customers
  • Formalize customer advisory board
  • Collaborate with Marketing to engage existing customers with new features
  • Identify product enhancements and work with the product team to ensure proper prioritization
  • Serve as escalation point for customers

The Ideal Candidate

  • A proactive self-starter who is motivated to reach and exceed goals while achieving a high level of customer satisfaction
  • An effective communicator with the ability to quickly establish rapport and build relationships
  • Willing and able to quickly learn and master new technologies
  • Possess a track record of success in previous business and/or academic settings
  • Appetite to define a role with the potential to build and grow a team
  • Previous implementation, customer support or sales experience is preferred but not required
  • A background in agriculture and/or familiarity with heavy machinery is nice to have but not required

What’s in it for you?

  • Getting in early on a rapid growth startup with the ability to advance skillset and your career 
  • See your efforts directly impact the trajectory of the company
  • A team environment where your contributions are recognized, appreciated and collaboration is encouraged
  • Motivation to advance your career as the company grows
  • Be the CEO of your area of the business

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Tractor Zoom

Leveraging big data to value heavy machinery